The Superintendency of Banks of Panama (SBP) hosted a training session for banking employees aimed at strengthening customer service across the national banking system.
The program reviewed the key provisions of Rules 1-2008 and 3-2008, which govern the handling and resolution of customer complaints both within banking institutions and before the SBP.
Participants also received practical guidance and best practices to enhance service quality, streamline case management, and ensure timely responses in full compliance with existing regulations.
Through initiatives like these, the SBP promotes greater transparency, efficiency, and regulatory compliance, ultimately ensuring a better experience for users of the financial system.
The SBP remains firmly committed to fostering more personalized, responsible, and professional customer service for the benefit of all.
