BANK CUSTOMER SERVICE

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Rule No. 8 (2020). Whereby Articles 8 and 13 of Rule 3-2008, on the claim management procedure at the Superintendency, are amended.
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Rule No. 5 (2017). Whereby Article 6 of Rule 5-2009 developing Article 215 of the Banking Law on Inactive Assets is amended.
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Rule No. 4 (2016). Whereby Rule 4-2011 on the rules for the collection of certain fees and surcharges applied by banks is amended.
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Rule N.° 4 (2011). Whereby the rules for the collection of certain fees and surcharges applied by Banks are provided. O.G. 26788-A dated 19 May 2011.
Rule N.° 3 (2011). Whereby the enforcement of Rule 1-2001 dated 4 January 2011 about Transparency of Information is extended to 1 August 2011. O.G. 26751 dated 28 March 2011. "Compiled document".
Rule N.° 1 (2011). Whereby the guidelines for transparency of information for using banking products and services are provided. O.G. 26700-C dated 13 January 2011.
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Rule N.° 3 (2010). By means of which Article 3 of Rule 9-2009 is modified. O.G. 26497 dated 25 March 2010. "Compiled document".
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Rule N.° 9 (2009). By means of which the provisions on Time Deposits and Local Savings Deposits are compiled, adjusted and updated. This Rule rescinds Rule 4-2000 and Rule 10-2005. (Amended by Rule 3-2010). O.G. 26414-A dated 25 November 2009. "Compiled document".
Rule N.° 7 (2009). Which modifies Article 6 of Rule 7-2005 on Check Clearing and Fund Availability. O.G. 26357-A dated 31 August 2009. "Compiled document".
Rule N.° 5 (2009). Which develops Article 215 of the Banking Law on Inactive Assets. This Rule rescinds Rule 3-2005. O.G. 26412-A dated 23 November 2009.
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Rule N.° 3 (2008). Whereby the procedure is stipulated for filing claims before the Superintendency. O.G. 26143 dated 9 October 2008.
Rule N.° 1 (2008). On the Claims Attention System in Banking Entities. O.G. 26137 dated 1 October 2008.
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Rule N.° 1 (2007). Whereby minimum security standards are stipulated for Banking Entities. (Amended by Rule 1-2012). O.G. 25976 dated 13 February 2008. "Compiled document".
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Rule N.° 8 (2006). Whereby Rule 12-2005 on the prevention for the misuse of banking and trust services is amended. O.G. 25703 of January 2007. "Compiled document".
Rule N.° 7 (2006). Whereby the obligation of banks to submitting client’s credit information is established. O.G. 25757 dated 26 March 2007.
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Rule N.° 12 (2005). Prevention on the misuse of Banking and Trust Services. This Rule rescinds Rule 9-2000 and Rule 11-2002. (Amended by Rule 8-2006). O.G. 25452 dated 27 December 2005. "Compiled document".
Rule N.° 10 (2005). Whereby the amounts and terms for special savings deposits are established. This Rule was rescinded by Rule 9-2009. O.G. 25429 dated 21 November 2005.
Rule N.° 8 (2005). Whereby article 85 of Decree Law 9 of 1998 on banking confidentiality is further developed. O.G. 25406 dated 13 October 2005.
Rule N.° 7 (2005). Whereby general parameters for check compensation and fund availability are established. (This Rule was amended by Rule 7-2009). O.G. 25406 dated 13 October 2005. "Compiled document".
Rule N.° 2 (2005). Whereby the parameters for wire transfers are established. O.G. 25236 dated 14 February 2005.
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Rule N.° 7 (2003). Whereby basic guidelines for Credit Cards are established. O.G. 24920 dated 30 October 2003.
Rule N.° 5 (2003). Whereby e-banking provisions are established. This Rule was rescinded by Rule 6-2001 as of 10 September 2012. O.G. 24833 dated 30 July 2003.
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Rule 10-2002. Whereby the procedure to handle claims and/or complaints from banking services users are established. This Rule rescinds Rule 6-2001. O.G. 24659 dated 14 October 2002.