BANK CUSTOMER SERVICE

Credit cards

An electronic or other technology device resulting from entering into a credit agreement facilitating the purchase of goods, services or money from affiliated businesses.

Frequently asked questions

  • Is there any law governing credit cards?
    A. Law 81 dated 31 December 2009 whereby credit cards are regulated.
  • When can banks process collections?
    A. During the bank’s regular business hours, even if the bank has outsourced this function to another company.
  • How much time does one have to challenge statements of account?
    A. You should check the time you have to challenge a statement of account in the agreement. If there is no specific information in the agreement, Law 81 provides that you have seven (7) days to challenge the statement of account.
  • What is the minimum payment I should make?
    A. It is always recommendable to pay more than the minimum established.
  • Is there any minimum purchase limit for credit cards?
    A. No, Law 81 prohibits charging for minimum purchase limits in credit cards.